We strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product to us under the following conditions:

 

RETURN WINDOW

 

• Products must be returned within 7 days from the date of delivery

 

CONDITION OF ITEMS

 

• Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.

 

RETURN SHIPPING

 

• You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

NON-RETURNABLE ITEMS

 

•  Certain items are non-returnable. These include:

          Intimate goods
          Gift cards

 

REFUNDS AND EXCHANGES

 

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

 

• Exchanges: If you need to exchange an item for a different size or color, please contact us to arrange the exchange. Exchange items must also be returned within the 7-day return window.

 

DAMAGED OR DEFECTIVE ITEMS

 

• If you receive a damaged or defective item, please contact us immediately. We will promptly arrange for a replacement or a refund. Please note that any inquiries made after the 7-day return window will be considered as acceptance of the product's condition.

 

RETURN ADRESS

 

• Wezerdreef 6, 3562BC Utrecht
  The Netherlands
  
  

 

CONTACT INFORMATION

 

• For any questions or to request a return authorization, please contact our customer service team at info@zaynahdesign.com